Terms of Service

Last Updated: October 16, 2026

OVERVIEW

Welcome to The Waypros!

This website is operated by WEPRO ECOMMERCE LLC, doing business as The Waypros ("The Waypros," "we," "us," or "our").

We operate the website https://thewaypros.com and offer products and related services through our Shopify-powered online store (collectively, the "Services").

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website, browsing our products, or placing an order, you agree to these Terms and our Privacy Policy.

Please read these Terms carefully before using our website or purchasing any products.

If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms limits or excludes any mandatory consumer rights provided under applicable law.

1. ELIGIBILITY AND ACCOUNT INFORMATION

By using our Services, you represent that you are at least the age of majority in your jurisdiction or have the permission and supervision required by applicable law.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

We reserve the right to suspend or restrict access to accounts involved in fraudulent, unauthorized, or unlawful activities, subject to applicable law.

2. OUR PRODUCTS

The Waypros specializes in Print-on-Demand (POD), made-to-order, and personalized products.

Our products may include apparel, accessories, home decor, blankets, ornaments, personalized gifts, and other merchandise.

All products are manufactured or prepared after an order is placed.

We make reasonable efforts to display accurate product descriptions, images, sizes, colors, materials, and specifications.

However, minor variations may occur due to manufacturing processes, lighting conditions, screen settings, and product materials.

Such variations do not automatically constitute a defect, provided that the delivered product materially conforms to its description and applicable consumer protection laws.

Customers should carefully review product information, size charts, colors, customization details, and quantities before placing an order.

We reserve the right to update product descriptions, discontinue products, or modify product availability without prior notice.

3. PERSONALIZED AND MADE-TO-ORDER PRODUCTS

Many products sold by The Waypros are produced specifically for each customer.

For personalized items, customers are responsible for ensuring that submitted information is accurate, including:

• Names and text.

• Dates and numbers.

• Product sizes and colors.

• Customization options.

• Uploaded images or artwork.

• Other personalization instructions.

We produce personalized products according to the information submitted at checkout.

We are not responsible for errors resulting solely from incorrect information provided by customers, except where required by applicable law.

If a product is manufactured incorrectly due to an error on our part, we will provide an appropriate replacement or refund in accordance with our Return & Refund Policy.

Customers submitting images, text, or artwork for personalization represent that they have the necessary rights or permissions to authorize their use for producing the requested item.

We reserve the right to reject customization requests that violate applicable laws or third-party intellectual property rights.

4. ORDERS AND ORDER ACCEPTANCE

By placing an order, you agree to purchase the selected products at the prices and under the conditions displayed at checkout.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to decline or cancel orders for legitimate reasons, including:

• Suspected fraud or unauthorized transactions.

• Incorrect or incomplete order information.

• Product unavailability.

• Payment authorization failures.

• Pricing or listing errors.

• Requests that violate applicable laws or third-party rights.

If we cancel an order after payment has been collected, we will issue the applicable refund to the original payment method.

We will make reasonable efforts to notify customers of any order cancellation or significant changes.

5. ORDER CANCELLATIONS AND MODIFICATIONS

Because our products are made to order, production begins shortly after an order is placed.

Customers may request order cancellation within 24 hours of placing an order.

Within 24 hours:

Customers may cancel their orders and receive a full refund.

After 24 hours:

Orders enter the production process and cannot be canceled or modified under our standard cancellation policy.

To request a cancellation or modification, please contact:

support@thewaypro.com

Requests must be submitted within 24 hours of placing the order.

This policy does not affect any mandatory cancellation rights under applicable law.

For additional information, please review our Return & Refund Policy:

https://thewaypros.com/policies/refund-policy

6. PRICES, PAYMENTS, AND BILLING

Unless otherwise indicated, product prices are displayed in U.S. dollars (USD).

Prices may change without prior notice. However, changes will not affect orders already accepted at the confirmed purchase price, except as permitted by applicable law.

Applicable shipping charges, taxes, and other fees will be displayed during checkout before the order is submitted.

Payments are processed through Shopify and supported payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

You agree to provide accurate billing and payment information.

We reserve the right to refuse transactions reasonably suspected of being fraudulent or unauthorized.

Promotional offers, discounts, and special pricing may be subject to additional terms and conditions.

7. SHIPPING AND DELIVERY

All products are made to order and may require production time before shipment.

Production and shipping times may vary depending on the product, customization requirements, destination, and shipping method.

Estimated delivery times and applicable shipping charges are provided through our website, product pages, checkout, or Shipping Policy.

Delivery estimates are not guarantees unless expressly stated.

Delays may occasionally occur due to:

• High order volumes.

• Manufacturing or fulfillment delays.

• Carrier disruptions.

• Severe weather.

• Customs processing.

• Events beyond our reasonable control.

We will make reasonable efforts to assist customers experiencing shipping issues.

If an order is lost, undelivered, or materially delayed, customers should contact our support team for assistance.

Nothing in these Terms excludes our obligations or customer remedies under applicable laws concerning delivery, risk of loss, or non-delivery.

For additional information, please review our Shipping Policy available on our website.

8. RETURNS, REFUNDS, AND REPLACEMENTS

Because our products are made to order, we do not accept returns, exchanges, or refunds solely for change of mind or customer ordering mistakes, except where required by applicable law.

Examples include:

• Selecting the wrong size when sizing information was provided.

• Choosing the wrong color or product variation.

• Providing incorrect personalization information.

• Ordering an incorrect product or quantity.

• Changing your mind after placing an order.

• Dissatisfaction with a product that materially matches its advertised description.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, deformed, misprinted, or incorrect due to our error, customers should contact us within 7 days of delivery, whenever possible.

Customers should provide their order number, a description of the issue, and clear photographs or videos showing the problem.

An unboxing video may be helpful but is not mandatory.

For verified errors on our part, customers may choose:

• A free replacement, including shipping.

• A full refund for the affected product.

If a return is required because of our error, The Waypros will cover all reasonable return shipping costs.

Claims submitted after 7 days may be reviewed individually, particularly when defects could not reasonably have been discovered immediately.

Damage caused by improper use, incorrect washing, normal wear and tear, or customer misuse is not eligible for our standard replacement or refund policy, except where required by law.

For complete details, please review:

Return & Refund Policy

https://thewaypros.com/policies/refund-policy

9. REFUND PROCESSING

Approved refunds are processed to the original payment method within 10 business days after approval.

Banks and payment providers may require additional processing time before funds appear in the customer's account.

If you have not received an approved refund after 15 business days, please contact our customer support team.

Nothing in this section overrides any shorter refund deadline required by applicable law.

10. INTELLECTUAL PROPERTY

The content available on our website, including text, graphics, layouts, original artwork, product descriptions, photographs, logos, and other materials, may be protected by copyright, trademark, and other intellectual property laws.

Such content is owned by The Waypros, WEPRO ECOMMERCE LLC, or the respective rights holders, as applicable.

Nothing in these Terms grants ownership or licensing rights to any third-party intellectual property.

You may not reproduce, distribute, commercially exploit, or otherwise use protected website content without permission from the applicable rights holder, except as permitted by law.

Third-party names, trademarks, logos, characters, and other protected materials remain the property of their respective owners.

Any reference to third-party intellectual property does not, by itself, imply affiliation, sponsorship, endorsement, or authorization.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, services, or applications.

These third parties may operate under their own terms, conditions, and privacy policies.

We are not responsible for the content, security, or privacy practices of third-party websites that we do not control.

Customers should review the applicable third-party terms before using external services.

12. RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that enables us to display products, process transactions, and operate our online store.

Purchases made through our website are transactions between customers and The Waypros, operated by WEPRO ECOMMERCE LLC.

Shopify is not the seller of our products and is not responsible for our fulfillment obligations, except to the extent otherwise required by applicable law or Shopify's own contractual obligations.

13. PRIVACY AND PERSONAL INFORMATION

We respect customer privacy and process personal information according to our Privacy Policy and applicable data protection laws.

Personal information may be collected and processed for purposes including:

• Order fulfillment.

• Payment processing.

• Customer support.

• Shipping and delivery.

• Fraud prevention.

• Website analytics.

• Advertising and marketing, where permitted.

Please review our Privacy Policy for additional information:

https://thewaypros.com/policies/privacy-policy

14. CUSTOMER REVIEWS AND FEEDBACK

Customers may submit reviews, feedback, suggestions, or other content regarding our products and services.

By submitting content, you confirm that you have the necessary rights to provide it and that it does not violate applicable laws or third-party rights.

You grant The Waypros a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share submitted reviews or feedback for legitimate business purposes, subject to applicable law and privacy rights.

We reserve the right to remove content that is fraudulent, abusive, unlawful, misleading, or infringes third-party rights.

We do not require customers to provide positive reviews as a condition of receiving support, refunds, or replacements.

15. PROHIBITED USES

You agree not to use our website or services for unlawful, fraudulent, or harmful activities.

Prohibited activities include:

• Violating applicable laws or regulations.

• Attempting unauthorized access to website systems.

• Distributing malicious software or harmful code.

• Submitting fraudulent orders or payment information.

• Impersonating another person or organization.

• Infringing intellectual property rights.

• Harassing or threatening other users or employees.

• Interfering with website security or normal operation.

• Using automated systems to access or extract website content in violation of applicable law or authorized access restrictions.

We reserve the right to restrict or suspend access to users who violate these Terms, subject to applicable law.

16. ERRORS AND INACCURACIES

We make reasonable efforts to ensure that product descriptions, prices, images, availability, and other website information are accurate.

Occasionally, errors or omissions may occur.

We reserve the right to correct inaccurate information and, where permitted by law, cancel orders affected by material errors.

If an order is canceled due to an error on our part, we will issue the appropriate refund.

17. WARRANTIES AND PRODUCT EXPECTATIONS

We aim to provide products that materially match their descriptions and are free from manufacturing defects.

Minor variations in color, placement, or appearance may occur due to production methods and display settings.

However, nothing in these Terms excludes liability for defective, materially misdescribed, or nonconforming goods where applicable law provides customer remedies.

Except for warranties expressly provided by us or required by applicable law, we do not make additional warranties regarding uninterrupted website access or the suitability of products for purposes not expressly represented in their descriptions.

Any limitations on warranties apply only to the extent permitted by law.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Waypros and WEPRO ECOMMERCE LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, defective products, statutory consumer rights, or other liabilities that cannot legally be excluded or limited.

19. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Waypros and WEPRO ECOMMERCE LLC from third-party claims arising directly from your unlawful use of our Services, infringement of third-party rights, or material breach of these Terms.

This provision does not require customers to indemnify us for losses caused by our own negligence, misconduct, or violation of applicable law.

20. TERMINATION

We may suspend or terminate access to our Services if a customer materially violates these Terms or engages in fraudulent, unlawful, or harmful conduct.

Termination does not eliminate rights or obligations arising from orders already accepted, including applicable refund, delivery, warranty, and consumer protection obligations.

21. GOVERNING LAW

These Terms are governed by the applicable laws of the State of Colorado, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Any dispute arising from these Terms will be handled in accordance with applicable law and the jurisdictional rules governing the parties.

Nothing in this section prevents customers from exercising mandatory legal rights available in their place of residence.

22. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

23. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies published on our website, constitute the agreement governing the use of our Services.

If any provision conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.

24. ELECTRONIC COMMUNICATIONS

By placing an order or using our Services, you acknowledge that we may communicate electronically regarding transactions, shipping updates, customer support, account information, and changes to our policies.

Marketing communications will be sent in accordance with applicable law and customer preferences.

25. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in our business operations, services, or legal requirements.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Material changes will be communicated where required by applicable law.

Changes will not retroactively remove rights arising from completed transactions where prohibited by law.

26. CONTACT INFORMATION

If you have any questions about these Terms of Service, orders, payments, shipping, cancellations, returns, or refunds, please contact us.

Store Name: The Waypros

Legal Business Name: WEPRO ECOMMERCE LLC

Website: https://thewaypros.com

Customer Support Email: support@thewaypro.com

Contact Information:

https://thewaypros.com/policies/contact-information

We are committed to providing clear information and responding to customer inquiries in a timely and professional manner.

Thank you for shopping with The Waypros!