Shipping Policy

Last Updated: October 16, 2026

Thank you for shopping with The Waypros!

At The Waypros, all products are made to order (Print-on-Demand) and produced specifically for each customer after an order is placed.

We are committed to providing clear and transparent information about our production process, shipping methods, delivery estimates, and order tracking.

Please review our Shipping Policy before placing an order.

1. Order Processing & Production Time

Because our products are made to order, each item requires production time before it can be shipped.

Estimated Production Time: 5–7 business days.

Production typically includes order verification, manufacturing, printing or embroidery, quality checks, and packaging.

Production time begins after your order is confirmed and payment is successfully processed.

Business days generally exclude weekends and public holidays.

During peak shopping seasons, including Halloween, Thanksgiving, Black Friday, Cyber Monday, and Christmas, production may take a few additional business days due to increased order volumes.

We appreciate your patience while your order is being prepared.

2. Shipping Time & Estimated Delivery

Once production is completed, your order will be handed over to the shipping carrier.

Estimated Shipping Time: 10–12 business days.

The estimated shipping time begins when your order has been dispatched, not when the order is placed.

For most orders, the estimated total delivery timeframe is:

Stage	Estimated Time
Production	5–7 business days
Shipping	10–12 business days
Total Estimated Delivery	15–19 business days

These estimates apply to our standard shipping service. Actual delivery times may vary depending on the product, shipping destination, carrier, and circumstances beyond our reasonable control.

During peak seasons, production and shipping may require additional time. We recommend placing seasonal and holiday orders early.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Nothing in this policy limits your rights under applicable consumer protection laws regarding delayed or undelivered orders.

3. Shipping Methods & Shipping Costs

Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

• Shipping destination.

• Product type and package size.

• Order weight.

• Selected shipping method.

• Available shipping promotions.

Free shipping may be offered on qualifying products or orders when clearly indicated on our website or at checkout.

The total applicable shipping charges will be shown before payment is completed.

4. Shipping Destinations

The Waypros primarily serves customers in the United States.

We may also ship to selected international destinations where shipping services are available.

Available shipping destinations are determined by the shipping options displayed during checkout.

If your destination is not available at checkout, please contact our customer support team before placing an order.

Delivery estimates and shipping charges may vary by destination.

5. International Shipping, Customs & Import Duties

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country and applicable laws.

Any taxes, duties, or import charges collected by The Waypros at checkout will be displayed before the order is submitted.

Unless expressly stated otherwise at checkout, import duties and taxes not collected at checkout may be payable by the customer to the relevant customs authority or shipping carrier.

Customs processing may result in additional delivery time.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements.

Nothing in this section limits any mandatory consumer rights or legal obligations concerning the disclosure and collection of applicable charges.

6. Order Confirmation & Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has completed production and has been shipped, we will send a shipping confirmation email containing tracking information when available.

Please note:

• Tracking information may take 24–72 hours to become active after shipment.

• Tracking updates depend on the shipping carrier.

• Some shipments may experience temporary gaps between tracking updates.

If you have questions about your tracking information, please contact our customer support team.

7. Order Changes & Cancellations

Because all our products are made to order, cancellation requests must be submitted within 24 hours of placing an order.

Within 24 hours:

You may request cancellation of your order for a full refund.

After 24 hours:

Your order enters production and can no longer be canceled or modified under our standard cancellation policy.

To request a cancellation or modification, please email:

support@thewaypro.com

This cancellation policy does not affect any mandatory cancellation rights under applicable law.

For more information, please review our Return & Refund Policy:

https://thewaypros.com/policies/refund-policy

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your shipping address before submitting an order.

If you notice an error in your shipping information, contact us as soon as possible at:

support@thewaypro.com

We will make reasonable efforts to update the address before shipment, but changes may not be possible once the order has been processed or dispatched.

If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for redelivery, where permitted by applicable law.

9. Lost, Delayed, or Undelivered Packages

If your order is significantly delayed, lost in transit, or not delivered within the applicable delivery timeframe, please contact us.

We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

If a package is confirmed lost before delivery, we will offer a replacement or refund as appropriate.

If we become aware that an order cannot be shipped within the promised timeframe, we will provide any notice, revised delivery estimate, and cancellation or refund options required by applicable law.

We are committed to resolving shipping-related issues fairly and in accordance with applicable consumer protection laws.

10. Damaged or Incorrect Deliveries

If your package arrives damaged or contains an incorrect, defective, deformed, or misprinted product, please inspect the order and contact us within 7 days of delivery, whenever possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or a video of the affected product.

• Photographs of the packaging, where relevant.

An unboxing video is recommended but is not mandatory.

If we confirm that the issue resulted from manufacturing defects, shipping damage, or an error on our part, you may choose a free replacement or a full refund for the affected item.

If a return is necessary due to our error, The Waypros will cover all reasonable return shipping costs.

The recommended 7-day reporting period does not limit any mandatory consumer rights.

For additional information, please review our Return & Refund Policy:

https://thewaypros.com/policies/refund-policy

11. Multiple Items & Separate Shipments

If your order contains multiple products, some items may be manufactured or shipped separately depending on product type, production requirements, or fulfillment location.

As a result, your order may arrive in multiple packages on different dates.

When available, separate tracking information will be provided for each shipment.

Additional shipping charges will not be imposed after checkout without your agreement.

12. Customer Support

If you have questions about production times, shipping, tracking, delivery, or an existing order, please contact us.

Store Name: The Waypros

Legal Business Name: WEPRO ECOMMERCE LLC

Website: https://thewaypros.com

Customer Support Email: support@thewaypro.com

Please include your order number when contacting us so we can assist you efficiently.

Thank you for choosing The Waypros. We appreciate your patience and support as we prepare and deliver your made-to-order products.